If your item has arrived damaged, please contact our Customer Care team immediately, quoting your order number and detailing the problem with your items. Need to return an item you purchased online? There are a few ways you can do this, but you’ll need to return your item to us within 30 days of receiving it. Mattresses, mattress toppers, duvets and pillows can only be returned if they are unused, in the original packaging and in a resaleable condition Therefore perishable goods such as food and drink cannot be returned.įor reasons of hygiene and safety, personal grooming products, cosmetics or items of intimate clothing cannot be returned. Unwanted Food or Drink Products - Once supply conditions are broken, there are a number of factors outside of our control that can affect the quality of a product. Should one of these products prove to be faulty it can be returned with your receipt within 30 days and we will exchange it for one of the same title. Refunds and exchanges cannot be given against Audio/DVD and Computer Games. To qualify for a refund or replacement, products need to be complete with all components and original packaging.
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In particular the solid green oak we use will show minor cracks as it moves and settles this is all normal.If you are not happy with a purchase you make at our stores, simply return it in its original condition, with proof of purchase, within 30 days and we’ll give you a full refund or replacement.*Ĭustomers are advised that refunds and credit notes will only be given where proof of purchase (receipt, credit card statement, etc) is provided. The wood will also age in slightly different colours and cannot be avoided. Wood and oak are natural products and as such will display minor marks and cracks this cannot be avoided. If you are ever unsure please contact us to discuss on 01274 551886 or send us a photo on email to so we can look and make suggestions. Newly landscaped or new build gardens will move for the first year so we would recommend you avoid installing anything until the ground is settled. Not suitable for installation directly on to soil and grass areas. If the ground is unsuitable there may be a recharge for a return visit.Įxamples of solid ground includes patio, levelled and compacted hardcore, tarmac and decking. Sheds must be installed on flat solid ground and if we are installing this needs to be done prior to our arrival. Most of our fence panels are tanalised however if this is not the case the same treatment above applies. We will be issuing maintenance packs for products we recommend and producing installation and maintenance tutorials on our you tube channel.Īs standard come with a water based preservative, this will need annual maintenance to protect it from the elements.įor a small extra fee we recommend tanalising which is a treatment which means they are pressure treated but will last longer with no annual maintenance.
Important Technical Information MaintenanceĪn explanation of the different kinds of finishes and required maintenance.
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